Delivery

Q:  How long will it take to receive my order?

Q:  Will I have to pay an import tax on my order?

Q:  How can I track my order?

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Quality of Works

Q:  Are the works you sell secondhand?

Q:  How do you ensure the authenticity of the works you sell?

Q:  Are any of the works you sell machine-made?

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Ordering & Reserving

Q:  Can I put a piece on reserve?  I'd like to think about it for a while.

Q:  Can I have my order gift wrapped?

Q:  Do you wholesale?

Q:  Can I put a piece on reserve?  I'd like to think about it for a while.

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Ceramics Care

Q:  Are the works you sell microwave safe?

Q:  Are the works you sell machine washable?

Q:  How do you tie the ribbon on the pottery box?

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Returns

Q:  What if I'm not satisfied with my purchase?

Q:  What if I receive a broken or defective item?

Q:  What if I receive the wrong item?

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Other

Q:  Can you send me a print catalogue or price list of your products?

Q:  I have some Japanese-made ceramics.  Can you help me with an appraisal?

Q:  Where are you located?

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Payments

Q:  What forms of payment do you accept?

Q:  Can I pay using PayPal?

Have a question not answered here? Contact 2000 Cranes.

Q:  How long will it take to receive my order?
A:  You will receive your order within 7 days after confirmation.  However, some works need to have a wooden presentation box (ki-bako) custom made to order and signed by the artist.  In such cases, delivery time is 2 weeks after confirmation.  Please check the product description for delivery time.

Q:  Will I have to pay an import tax on my order?
A:  You may, depending on the value of your order and the vigilance of the postal service in your country.  Import duties, value added tax (VAT), or other charges on goods from Japan are the responsibility of the buyer when or if they are levied on the order.

Q:  How can I track my order?
A:  We will send you the EMS tracking number by e-mail once your order has been shipped.  With this number, you can track the location and status of the package anytime online.

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Q:  Can I have my order delivered to another address?
A:  Yes.  You can give an alternate address in the Shipping Information area during checkout.  However, the billing address that you provide must match the address to where your monthly credit card statement is sent.

Q:  Can I have my order gift wrapped?
A:  Yes.  For an additional ¥700, we'll wrap your order in decorative washi paper and send a gift card with your own personalized message.  This option is available after you press the add to cart button on any item.

Q:  Do you wholesale?
A:  No, due to the small volume of works the artists we represent are able to produce.

Q:  Can I put a piece on reserve?  I'd like to think about it for a while.
A:  Yes.  We'll gladly put a piece on reserve for 2 days (48 hours) while you think about it.

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Q:  What if I'm not satisfied with my purchase?
A:  If you are not satisfied with your order in any way, we will issue a full refund.
See our satisfaction guarantee and 15-day return policy for details.

Q:  What if I receive a broken or defective item?
A:  Please keep the item and all packaging materials (box, filler, and wrapping) and contact 2000 Cranes as soon as possible.  These items are necessary for us to initiate a claim with the postal carrier.

2000 Cranes will issue a full refund of the purchase price, all shipping charges to the buyer (including any duties paid), and all return shipping charges if we request to have the item sent back to us.

Q:  What if I receive the wrong item?
A:  Please contact 2000 Cranes as soon as possible.  We will issue a full refund of the purchase price, all shipping charges to the buyer (including any duties paid), and all return shipping charges.

Q:  What forms of payment do you accept?
A:  We accept PayPal payments.  Non-PayPal members can check out as a guest with any major credit card.  Please contact 2000 Cranes if you have a question about other payment alternatives.

All prices are listed in Japanese yen (¥).

Q:  Can I pay using PayPal?
A:  Yes.  After pressing the order button on any item page, just tell us your e-mail address and we'll send you an invoice by e-mail.  Non-registered members can choose to create an account for future use.

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Q:  Are the works you sell secondhand?
A:  No.  At 2000 Cranes, we sell only the highest quality, exhibition-grade pieces the artists we represent have recently fired.  We do not deal in secondhand or B-grade works acquired at auctions or pottery fairs.  As a result, the value and provenance of our listings is unquestioned.

Q:  How do you ensure the authenticity of the works you sell?
A:  We represent the artists directly and guarantee the authenticity of the works we sell.  Additionally, all items are stamped by the artist around the footring and come with a signed box.  Profile papers in both Japanese and English are also included.

Q:  Are any of the works you sell machine-made?
A:  No.  The works we sell at 2000 Cranes are all hand-crafted, glazed, and fired by artists following centuries-old techniques.

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Q:  Are the works you sell microwave safe?
A:  Although most ceramics can be used in microwave ovens, 2000 Cranes advises customers to avoid microwaving fine pottery & porcelain at any time in order to keep it in best condition.  Ceramics with gold or silver detailing should never be used in the microwave.

See our ceramics care page for more information.

Q:  Are the works you sell machine washable?
A:  We recommend washing all fine ceramics by hand with a soft sponge and as little dishwashing liquid as possible.  If you do use a dishwasher, please choose a mild detergent as some brands are quite abrasive and can gradually dull the surface of pottery & porcelain over years of use.

Q:  How do you tie the ribbon on the pottery box?
A:  For instructions on how to tie cho-cho musubi see our ribbon tying page.

Q:  Can you send me a print catalogue or price list of your products?
A:  No.  The works we sell at 2000 Cranes are one-of-a-kind pieces that the artist may not (or cannot) recreate, therefore print catalogues cannot keep pace with the ever-changing nature of the works we sell.

Q:  I have some Japanese-made ceramics.  Can you help me with an appraisal?
A:  Unless the item is made by one of the artists we represent, we do not do appraisals.

Please see our potter's marks page for more assistance.

Q:  Where are you located?
A:  Our office is in Osaka and 20 minutes from Kyoto.

Have a question not answered here? Contact 2000 Cranes.