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Click the Q to Jump to the Answer
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ordering
Q:
How long will it take to
receive my order?
Q: Can I have my order gift
wrapped?
Q:
Can I have my order delivered
to another address?
Q:
Do all of your works come
with a signed box?
Q:
How do I use the shopping cart?
Q: Do you wholesale?
Q: Can you send me a print
catalog?
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quality of works
Q: Are the
works you sell secondhand?
Q: How do you ensure the
authenticity of the works you sell?
Q: Are
any of the works you sell machine made?
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payment
Q: What forms of payment do you
accept?
Q: Do you accept payment
in other currencies?
Q: Can I pay using PayPal?
Q: Is ordering online safe?
Q: The 2000 Cranes name doesn't
appear on my statement. Why?
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pottery & porcelain
care
Q: Are your items microwave
safe?
Q: Can your items be machine
washed?
Q: How do you tie the ribbon
that comes with the box?
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delivery
Q: How much do you charge for
shipping?
Q: Will I have to pay a duty on
my order?
Q: Can I track my order?
Q:
From where is my order sent?
Q: How do you package your
items?
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returns
Q:
What if I'm not satisfied with my purchase?
Q: What if I receive a broken
or defective item?
Q:
What if I receive the wrong item?
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ordering
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Q: How long will it take to
receive my order? |
A: Unless otherwise stated in the item
description, you will receive your order within 7 days after
confirmation.
Some items however, especially larger works like vases
or fresh water jars, will have a wooden presentation box (ki-bako) custom
made to order and signed by the artist. In such cases, delivery
time is 2-3 weeks after confirmation.
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Q: Can I have my order gift
wrapped? |
A: Yes. For an additional ¥700, we'll
wrap your order in decorative washi paper and send a gift card with your
own personalized message.
This option is available after you press the add to cart button on any
item.
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Q: Can I have my order delivered
to another address? |
A: Yes. You can give an alternate address
in the Shipping Information area during checkout. However, the
billing address that you provide must match the
address to where your monthly credit card statement is sent.
Details
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Q: Do all of your works come with a
signed box? |
A: Yes. Unless stated otherwise in the item
description, the piece that you order will include a box signed by the
artist.
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Q: How do I use the shopping cart? |
Q: Please see our
shopping cart help page
for details |
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Q: Do you wholesale? |
A: 2000 Cranes offers volume discounts to
resellers and individuals who qualify for our discount program.
For additional information, please
contact 2000 Cranes
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Q: Can you send me a print
catalogue? |
A: Unfortunately, no. Most of the works we
sell at 2000 Cranes are one-of-a-kind pieces that the artist may not (or
cannot) recreate.
Print catalogues cannot keep pace with the
ever-changing nature of the works we sell.
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payment
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Q: What forms of payment do you
accept? |
A: We accept all major credit cards, international postal money orders,
and inter-bank wired funds.
Details
All prices are listed in Japanese yen (¥). Multi-currency payments are available (see below).
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Q: Do you accept payment in other currencies? |
A: Yes. Visa and MasterCard holders can choose
to pay in euros or the currencies of these countries.
     
Hovering over each flag in the shopping cart will
show the current rate for conversion from Japanese yen to the corresponding currency.
For more information on the advantages of paying
in your native currency, please see our
Payment Options page
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Q: Can I pay using PayPal? |
A: Yes. Just choose PayPal as your payment
solution during checkout. Non-registered members can now choose to
create an account for future use.
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Q: Is ordering online safe? |
A: Yes. When you press the "add to cart" button,
you are taken to CCNow's secure servers. Secure socket layer (SSL)
technology using 128-bit encryption provides you with the highest level
of security available on the Internet.
Details
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Q: The 2000 Cranes name doesn't
appear on my statement. Why?
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A: Because CCNow acts as our authorized credit card
processor, the transaction is between you and CCNow, Inc. That is why "CCNow" appears on your statement.
Details
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delivery
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Q: How much do you charge for
shipping? |
A: Shipping fees are calculated by weight and
applied only to the actual weight of the item(s) in your order. No
handling charges apply. See our
shipping table
for rates
Shipping is not a profit center for our business.
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Q: Will I have to pay a duty on
my order? |
A: You may, depending on the value of your order
and the vigilance of the postal service in your country. Import duties, value added tax (VAT),
or other charges on goods from Japan are the responsibility of the buyer
when or if they are levied on the order.
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Q: Can I track my order? |
A: Yes. We will send you an EMS tracking
number once your order has been shipped. With this number, you can
track the location and status of the package anytime online.
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Q: From where is my order
sent? |
A: From our office in Osaka, Japan.
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Q: How do you package
your items? |
A: We use bubble or foam wrap to
protect works and ship orders in 2-ply cardboard boxes.
2000 Cranes Environmental Policy
At 2000 Cranes, we use only recycled cardboard boxes and as little
plastic wrapping as possible. As a filler, we use non-CFC foam peanuts.
E-commerce helps 2000 Cranes reach globally. We ask our customers to
please think locally and reuse these packaging materials as much as
possible.
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returns
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Q: What if I'm not satisfied
with my purchase? |
A: If you are not satisfied with your order in any
way, we will issue a full refund.
See our 15-day Satisfaction
Guarantee for details
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Q: What if I receive a broken
or defective item? |
A: Please keep the item and all packaging
materials (box, filler, and wrapping) and
contact 2000 Cranes as soon as possible. These items are
necessary for us to initiate a claim against the postal carrier.
2000 Cranes will issue a full refund of the
purchase price, all shipping charges to the buyer (including any duties
paid), and all return shipping charges if we request to have the item sent back to
us.
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Q: What if I receive the wrong item? |
A: Please
contact
2000 Cranes as soon as possible. We
will issue a full refund of the purchase
price, all shipping charges to the buyer (including any duties paid),
and all return shipping charges.
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pottery & porcelain care
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Q: Are your items microwave
safe? |
A: Although most ceramics can be used in
microwave ovens, 2000 Cranes advises customers to avoid microwaving fine pottery & porcelain at any time in order to keep it in
best condition.
Ceramics with gold or silver detailing
should never be used in the microwave.
For more details, see our
Ceramics Care Page
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Q: Can your items be machine
washed? |
A: We recommend washing all fine ceramics by
hand with a soft sponge and as little dishwashing liquid as possible.
If you do use a dishwasher, please choose a mild detergent as some
brands are quite abrasive and can gradually dull the surface of pottery
& porcelain over years of use.
For more details, see our
Ceramics Care Page
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Q: How do you tie the ribbon that comes with the
box? |
A: For instructions on making cho-cho musubi,
see our ribbon tying page
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quality of works
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Q: Are the works you sell
secondhand? |
A: No. At 2000 Cranes, we sell only the
highest quality, exhibition-grade pieces the artists we represent have
recently fired. We do not deal in secondhand or B-grade works acquired
at auctions or pottery fairs.
As a result, the value and provenance of our listings is
unquestioned.
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Q: How do you ensure the
authenticity of the works you sell? |
A: We represent the artists directly
and guarantee the authenticity of the works we sell. Additionally,
all items are stamped by the artist around the footring and come with a
signed box. Profile papers in both Japanese and English are also
included.
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Q: Are any of the works you sell
machine made? |
A: No. The works we sell at 2000 Cranes
are all hand-crafted, glazed, and fired by artists following centuries-old techniques.
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If you have any questions not
addressed on this page, please
contact 2000
Cranes. |
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